Orders and Shipping
When will my order ship out?
Typically, you can expect your order to ship within 5 business days. Upper receivers may take up to 15 business days to ship out. Serialized items (firearms, lower receivers, etc.) may take 7-10 business days to ship out; please verify that PSA has a copy of the FFL from your dealer. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.
Why will the website not let me complete the ordering process?
We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
- Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
- Try deleting your cookies and browsing data.
- Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.
If any other assistance is needed please use the Contact Form for the fastest response.
Can I swap an item from my order to a different item?
No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please use our contact form for the fastest response.
Can I add something to my order?
No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want. To cancel your order, please use our contact form for the fastest response.
Can I combine my orders together?
No, we are not able to combine your orders.
I ordered a lower build kit, and an upper receiver, but only received my lower build kit. Where is my upper receiver?
The packing slip inside of your package will only list the items that were sent in that shipment. If one of the items is not listed on that packing slip, then it is being shipped out separately. Upper receivers are usually shipped separately from other items. Upper Receivers generally take longer to ship than any other products that we sell.
I only received my lower receiver. The lower build kit from my order was never sent to me. Where is my lower build kit?
Our Compliance Department only ships serialized items. Lower Receivers and Firearms are shipped separately from the other products. Our Shipping Department handles all other products. The Shipping Department will ship the other items on your order to the shipping address that was provided.
Why haven’t I received the upper receiver from my order?
Upper receivers can take up to 15 business days from the order date to ship from our warehouse.
Can I get the rail (barrel, flash suppressor, etc.) on my upper receiver switched out for a different one?
We can only sell upper receivers as they are listed. Upper receivers cannot be altered from their product description. No customization is possible at this time.
How do I make my order an In-Store Pickup?
Palmetto State Armory currently has stores in South Carolina, North Carolina and Georgia. In-Store Pickup is available for firearms only. When selecting your FFL dealer, select one of the following Palmetto State Armory store locations. The store you have selected will contact you once your order is ready for pick up.
Shipping Protection FAQ
Is there a specific timeframe for filing a claim?
Yes, notify PSA seven days after the scheduled delivery time or notify PSA five days after you receive notification that the package was delivered but did not receive it.
Can I change shipping terms?
Yes, but only before your order ships.
Can I have my order refunded or have it reshipped?
Yes. Depending on the financial institution, refunds can take seven to ten business days. Reshipment of your order can take five to seven business days.
What if my order is no longer in stock?
PSA will send you a refund.
How much will the refund be?
The amount of your order, less shipping fees and taxes.
If my package is damaged but the product inside only has a scratch/mark, can I keep it and get a partial refund?
Yes. Just email us a picture of the damaged box and the product’s scratches, marks, or dents. Our Shipping Specialists will discuss the amount of a PSA Gift Card and then email you an electronic gift card.
What if I don’t want to accept a damaged product?
No problem. You can receive a refund (less shipping fees and taxes) or a new product. Our Shipping Specialists will email you a prepaid shipping label to return the product to PSA. Once we receive your package, PSA will refund your order (less shipping fees and taxes) or send you a new order, whatever you decide.